At Callaway Golf Shop, we stand behind our premium golf equipment and apparel. If you’re not completely satisfied with your purchase of drivers, irons, golf bags, or any other product, we offer a straightforward returns and exchanges process to ensure your complete satisfaction.

Our Return Policy

You may return most items within 15 days of receiving your order for a full refund or exchange. To be eligible for a return:

  • Item must be unused and in its original condition
  • Original packaging must be intact
  • Proof of purchase is required

Non-Returnable Items

For hygiene and safety reasons, the following items cannot be returned or exchanged:

  • Golf Club Grips (once installed or removed from packaging)
  • Golf Gloves (worn or tried on)
  • Golf Tees (opened packages)
  • Personalized or custom-made items from our Golf Club Making Supplies section

How to Initiate a Return or Exchange

Follow these simple steps to process your return or exchange:

  1. Contact Our Team
    Email us at [email protected] within 15 days of receiving your order. Use the template below to ensure we have all necessary information.
  2. Wait for Authorization
    Our customer service team will respond within 1-2 business days with return instructions and an RMA (Return Merchandise Authorization) number.
  3. Package Your Item
    Securely pack the item in its original packaging with all tags still attached. Include a copy of your order confirmation.
  4. Ship Your Return
    Send the package to our warehouse at:
    Callaway Golf Shop Returns
    3928 Quilly Lane
    Columbus, US 43213

    We recommend using a trackable shipping service as you are responsible for return shipping costs unless the return is due to our error.

Return Request Template

Subject: Return/Exchange Request – Order #[Your Order Number]

Email Body:

Dear Callaway Golf Shop Customer Service,

I would like to request a [return/exchange] for my recent order (#[Your Order Number]). Below are the details:

  • Item Name: [Product Name]
  • Reason for Return: [Please specify]
  • Preferred Resolution: [Refund/Exchange for [Product Name & Size if applicable]]

Please let me know the next steps to complete this process.

Thank you,
[Your Full Name]
[Your Contact Information]

Refund Processing

Once we receive and inspect your return:

  • Timing: Refunds are processed within 3-5 business days after we receive your return
  • Method: Funds will be returned to your original payment method (Visa, MasterCard, JCB, or PayPal)
  • Notification: You’ll receive an email confirmation when your refund is processed

Please note that depending on your financial institution, it may take an additional 2-5 business days for the refund to appear on your statement.

Exchange Policy

For exchanges of size or color (available for apparel and golf gloves):

  • Follow the same return process above
  • Clearly indicate in your email that you’re requesting an exchange and specify the replacement item
  • We’ll ship your replacement item once we receive the original product
  • If the exchange item is of higher value, you’ll need to pay the difference

Damaged or Defective Items

If you receive a damaged or defective golf club, bag, or accessory:

  • Contact us immediately at [email protected]
  • Include photos of the damage or defect
  • We’ll arrange for a free return shipping label and expedite your replacement

Golf Club Special Considerations

For returns of drivers, irons, fairway woods, or hybrids:

  • Clubs must show no signs of use (grass marks, ball impact, etc.)
  • Original headcover must be included
  • Grip must be in pristine condition

International Returns

For customers outside the United States:

  • Return shipping costs are the responsibility of the customer
  • Customs fees are non-refundable
  • Please mark the package as “Returned Goods” to avoid additional customs charges

If you have any questions about our returns policy, don’t hesitate to contact our customer service team at [email protected]. We’re here to help you get the perfect golf equipment for your game!