Shipping Policy

At Callaway Golf Shop, we’re committed to delivering premium golf equipment and apparel to players worldwide. Our shipping and returns policies are designed to provide you with complete confidence in every purchase.

Shipping Information

Order Processing

All orders are processed within 1-2 business days (excluding weekends and holidays). You’ll receive a confirmation email with tracking information once your order ships.

Shipping Methods & Delivery Times

We offer two reliable shipping options to meet your needs:

Note: Delivery times are estimates and may vary based on destination customs processing. We currently ship worldwide except to certain Asian countries and remote regions.

International Shipping

For international customers:

• Customers are responsible for any customs fees or import taxes
• Please ensure your shipping address is complete and accurate
• Some products may have shipping restrictions based on destination country

Returns & Exchanges

We stand behind our premium golf products. If you’re not completely satisfied, you may return most items within 15 days of receiving your order.

Eligibility Requirements

To qualify for a return or exchange:

• Item must be unused and in original condition
• Original packaging must be intact
• Proof of purchase is required
• Return must be initiated within 15 days of delivery

Non-Returnable Items

For hygiene and safety reasons, these items cannot be returned:

• Golf Club Grips (once installed or removed from packaging)
• Golf Gloves (if worn or tried on)
• Golf Tees (opened packages)
• Personalized or custom-made items from our Golf Club Making Supplies section

Special Considerations for Golf Clubs

Returns of drivers, irons, fairway woods, or hybrids require:

• No signs of use (grass marks, ball impact, etc.)
• Original headcover included
• Grip in pristine condition

How to Return an Item

Follow these simple steps:

1. Contact Our Team
   Email us at [email protected] within 15 days of receiving your order. Use this template:

   Subject: Return/Exchange Request – Order #[Your Order Number]

   Email Body:
   Dear Callaway Golf Shop Customer Service,
   
   I would like to request a [return/exchange] for my recent order (#[Your Order Number]). Below are the details:
   
   Item Name: [Product Name]
   Reason for Return: [Please specify]
   Preferred Resolution: [Refund/Exchange for [Product Name & Size if applicable]]
   
   Please let me know the next steps to complete this process.
   
   Thank you,
   [Your Full Name]
   [Your Contact Information]

2. Wait for Authorization
   Our team will respond within 1-2 business days with return instructions and an RMA number.
3. Package Your Item
   Securely pack the item in its original packaging with all tags attached. Include a copy of your order confirmation.
4. Ship Your Return
   Send the package to:
   Callaway Golf Shop Returns
   3928 Quilly Lane
   Columbus, US 43213
   
   We recommend using a trackable shipping service. You are responsible for return shipping costs unless the return is due to our error.

Refund Processing

Once we receive and inspect your return:

• Timing: Refunds processed within 3-5 business days
• Method: Funds returned to your original payment method (Visa, MasterCard, JCB, or PayPal)
• Notification: You’ll receive email confirmation when processed

Depending on your financial institution, it may take an additional 2-5 business days for the refund to appear on your statement.

Exchange Policy

For size or color exchanges (available for apparel and golf gloves):

• Follow the standard return process above
• Clearly indicate in your email that you’re requesting an exchange
• Specify the replacement item
• We’ll ship your replacement once we receive the original product
• For exchanges of higher value, you’ll need to pay the difference

Damaged or Defective Items

If you receive a damaged or defective product:

• Contact us immediately at [email protected]
• Include photos of the damage or defect
• We’ll arrange free return shipping and expedite your replacement

International Returns

For customers outside the United States:

• Return shipping costs are the customer’s responsibility
• Customs fees are non-refundable
• Mark package as “Returned Goods” to avoid additional customs charges