Welcome to Callaway Golf Shop (“we,” “us,” or “our”) at www.golfapparelpro.com. These Terms and Conditions govern your access to and use of our website and services. By accessing or using our site, you agree to be bound by these terms.

1. Website Use and Intellectual Property

1.1 License to Use

We grant you a limited, non-exclusive, non-transferable license to access and make personal use of our website for golf equipment and apparel shopping purposes.

1.2 Restrictions

You agree not to:

  • Reproduce, duplicate, or copy any content without express written permission
  • Use our products or content for any commercial purpose without authorization
  • Use any data mining or extraction methods
  • Interfere with site security or other users’ enjoyment

1.3 Intellectual Property

All content on this site, including text, graphics, logos, and product designs, is our property or licensed to us and protected by international copyright laws. Callaway trademarks and trade dress may not be used without permission.

2. Product Information

2.1 Product Descriptions

We strive for accuracy in describing our premium golf equipment including:

  • Golf clubs (drivers, irons, fairway woods, hybrids)
  • Golf accessories (bags, headcovers, tees, towels)
  • Apparel and golf gloves
  • Club making supplies

However, we do not warrant that descriptions are error-free. Colors may vary based on your monitor settings.

2.2 Product Availability

All orders are subject to product availability. We reserve the right to limit quantities and discontinue products without notice.

3. Orders and Payments

3.1 Order Acceptance

Your order constitutes an offer to purchase. We reserve the right to refuse any order for any reason, including:

  • Product unavailability
  • Suspected fraudulent activity
  • Errors in pricing information
  • Shipping restrictions to your location

3.2 Payment Methods

We accept:

  • Visa
  • MasterCard
  • JCB
  • PayPal

You represent that your payment information is accurate and that you’re authorized to use the payment method.

3.3 Pricing

All prices are in USD. We reserve the right to adjust prices at any time, but changes won’t affect accepted orders.

4. Shipping and Delivery

4.1 Processing Time

Orders are processed within 1-2 business days (excluding weekends/holidays). You’ll receive tracking information via email.

4.2 Shipping Options

We offer two shipping methods:

  • Standard Shipping: $12.95 via DHL/FedEx (10-15 business days)
  • Free Shipping: For orders over $50 via EMS (15-25 business days)

4.3 International Customers

We ship worldwide except to certain Asian countries and remote regions. International customers are responsible for:

  • Customs fees and import taxes
  • Providing complete, accurate shipping addresses
  • Complying with local product regulations

5. Returns and Exchanges

5.1 Return Policy

We accept returns within 15 days of delivery for most items if:

  • Item is unused in original condition
  • Original packaging is intact
  • Proof of purchase is provided

5.2 Non-Returnable Items

For hygiene/safety reasons, these cannot be returned:

  • Installed/opened golf club grips
  • Worn/tried-on golf gloves
  • Opened golf tee packages
  • Personalized/custom items

5.3 Golf Club Returns

Returns of clubs (drivers, irons, etc.) require:

  • No signs of use (grass marks, ball impact)
  • Original headcover included
  • Pristine grip condition

5.4 Return Process

To initiate a return:

  1. Email [email protected] within 15 days
  2. Include order number and reason for return
  3. Wait for return authorization
  4. Ship to: Callaway Golf Shop Returns, 3928 Quilly Lane, Columbus, US 43213

Customers are responsible for return shipping costs unless the return is due to our error.

5.5 Refunds

Refunds are processed within 3-5 business days after we receive and inspect the return. You’ll receive email confirmation when processed.

6. Customer Responsibilities

6.1 Account Security

If you create an account, you’re responsible for maintaining confidentiality of your credentials and restricting access to your devices.

6.2 Accurate Information

You must provide current, complete, and accurate information for all transactions.

6.3 Prohibited Conduct

You agree not to:

  • Use false or misleading information
  • Interfere with site operations
  • Attempt unauthorized access to systems
  • Violate any laws through site use

7. Limitation of Liability

Callaway Golf Shop shall not be liable for:

  • Any indirect, incidental, or consequential damages
  • Delays or failures in performance beyond our reasonable control
  • Errors or omissions in product information
  • Customs delays or additional fees for international orders

Our total liability for any claim related to these terms or your use of the site shall not exceed the amount you paid for the product(s) in question.

8. Governing Law

These Terms shall be governed by the laws of the State of Ohio, USA, without regard to conflict of law principles.

9. Changes to Terms

We reserve the right to modify these Terms at any time. Changes will be effective immediately upon posting. Your continued use constitutes acceptance of modified terms.

10. Contact Information

For questions about these Terms or our products:

Callaway Golf Shop
3928 Quilly Lane
Columbus, US 43213
Email: [email protected]